Frequently asked questions

In Italy, the courier usually delivers in about 1 business day after collection, which may become about 2 days for the islands. Delivery times may vary depending on the location, the selected courier and periods of higher shipping volumes.

For international shipments, delivery times depend on the destination country and the service selected during checkout.

For shipments within Italy, delivery is free for orders over €59; for orders under €59, shipping costs €7.50. For international shipments, the cost varies according to the destination and is calculated in the cart and at checkout after you enter the delivery address.

When your order is collected by the courier, you will automatically receive an email with a link to track the shipment. If you cannot find it, please also check your spam folder. Alternatively, you can use our tracking page: track your order.

Yes. We ship to the countries available during checkout. To see the available costs and options, enter your delivery address: checkout will calculate the conditions that apply to your selected destination.

For orders shipped outside the EU, we recommend entering the correct delivery address before adding products to your cart, so that the applicable prices and shipping costs are displayed. Any customs duties and local taxes not included in the order are payable by the recipient according to the rules of the destination country.

Contact us as soon as possible. If the order has not yet been prepared or handed over to the courier, we will check whether it can still be changed or cancelled.

If an item is not immediately available, we will contact you with the expected timing. Where possible, we may ship the available items separately at no extra cost; if a product is sold out and cannot be restocked, the corresponding amount will be refunded.

The main payment methods available are credit cards, PayPal and bank transfer. The payment methods actually available may vary by country and are shown during checkout.

Credit card and PayPal payments are normally recorded immediately. With a bank transfer, it may take a few days for the payment to be credited, depending on your bank. Order preparation begins after payment has been received.

Payment data is handled directly by the provider of the selected payment method, such as PayPal or PayPlug, through a secure connection. BabyMonkey does not directly handle the full card details used for payment.

Check that the details entered are correct and that your card is enabled for online purchases. During payment, your bank may require additional authentication through the 3D Secure.

If the problem continues, contact your bank, use another available payment method or contact us for assistance.

You can notify us of your decision to return a product within 14 days of receiving the product. If items from the same order were delivered separately, the 14-day period starts when you receive the last item.

Contact us with your order number and always include the order reference inside the parcel, so that we can correctly identify your return.

The product can be sent to:

Tessitura F.lli Grassi snc
Via Cinque Martiri 21
24029 Vertova (BG)
Italy

Alternatively, we can provide a return shipping label to be dropped off at a Poste Italiane collection point for €10. If you choose this option, the label cost will be deducted from your refund. To request it, contact us through the Contact us.

Return shipping costs for a standard withdrawal are paid by the customer, unless a promotion on the website states otherwise. You may choose your own courier or request our Poste Italiane return label for €10: in this case, the amount will be deducted from your refund. For a defective or non-conforming product, any return shipping costs are covered by us.

The product must be returned intact, clean, unwashed, in its original packaging and complete with all parts and the instruction booklet. The order reference must be included inside the parcel. Please also use a suitable shipping box.

Any damage, missing parts, stains, odours or other conditions that reduce the value of the product may affect the amount refunded. We recommend photographing the product, packaging and instruction booklet before shipping.

After checking the return, we will issue the refund according to the conditions applicable to the order. The refund is made using the same payment method used for the purchase; for bank transfers, we may need your bank details.

The right of withdrawal does not apply to made-to-measure or clearly personalised products in the cases provided for by applicable law.

Not necessarily. Often, adjusting a few settings is enough to improve fit and comfort.

If you would like us to check the fit with you, send us:

• a front and side photo of the carrier being worn;
• the child’s age, weight and height.

For the first uses, it can also help to try when your baby is calm, fed and rested, starting with a walk outdoors.

If you notice a defect, anomaly or problem with the product when you receive it, contact us promptly with your order number and, if possible, some photos showing the issue. This will allow us to quickly assess the situation and tell you how to proceed.

For a defective or non-conforming product, any return shipping costs are covered by us.

Contact us as soon as possible with your order number and a description of the problem. If useful, attach a photo of what you received: customer service will check the order and tell you how to proceed.

BabyMonkey is the brand of Tessitura F.lli Grassi snc, an Italian textile company that develops and manufactures baby carriers, babywearing accessories and other textile products.

BabyMonkey is based in Vertova, in the province of Bergamo, at Via Cinque Martiri 21, 24029 Vertova (BG), Italy.

Yes. BabyMonkey production takes place in Italy, from weaving to cutting and sewing. We directly oversee product development and the different stages of production.

The yarns used for BabyMonkey products are certified OEKO-TEX.

It mainly depends on the child’s age, weight and height, how you plan to use it and the wearer’s preferences. There is no single best carrier for everyone.

Find the right baby carrier

Regolo Neonato can be used from 3.5 kg and is designed to fit the first months better, with an optimal fit up to about 85 cm / 2 years.

Regolo Original is suitable from about 5.5 kg and offers an optimal fit up to about 95 cm.

A buckle carrier is generally quicker to put on and adjust. A woven wrap is very versatile and supportive, but requires some practice with tying. A ring sling is compact and quick, especially for short and frequent use.

It depends on the carrier. The woven wrap and the ring sling by BabyMonkey can be used from 3 kg; Regolo Neonato from 3.5 kg.

For babies born prematurely and/or with health problems, ask your paediatrician for advice before using a baby carrier.

With Regolo, back carrying is recommended from around 5–6 months, once the baby has good head and neck control. The baby does not need to be able to sit independently.

BabyMonkey carriers are designed for parent-facing carrying and, when the baby is ready, for back or hip carrying depending on the carrier. A forward-facing position is not provided. To learn more about why, read our dedicated guide: forward-facing baby carrier.