All shipments are made through the courier selected during the order phase. Suitable orders, with payment successfully completed, are delivered to the couriers from Monday to Friday at 12.00 pm (UTC+1 Rome) after receipt of payment. Delivery times very according to the shipping couriers; whereas the goods are shipped from our address Via 5 martiri 21, 24029 Vertova (BG) - Italy, delivery times can be calculated at the following links:
Shipping costs includes packaging and placing of the orders; they are calculated at the checkout phase, together with any temporary offers: costs may update after change of delivery address.
Exceptions and cancellations
Babymonkey will communicate the delivery time of customized products directly on the product page. If the products ordered are not immediately available, Babymonkey undertakes to give immediate notice to the buyer providing the expected delivery time. BabyMonkey also reserves the right to delay the delivery of the order or to split it if the ordered goods need to be restocked, without any additional charge to the buyer. Babymonkey also undertakes to immediately ship the order or part of it when the goods were available again at its warehouse. Finally, Babymonkey reserves the right to cancel an order or part of it if the ordered goods are out of stock or cannot be supplied again. In this case, if the payment was made, Babymonkey undertakes to issue a full refund.
Shipping to Italy, except Livigno, San Marino and Vatican City
Shipping costs and any promotions are effective nationally. Delivery times may vary according to the distance from the departure address.
Shipping to Livigno and Campione d'Italia
As non-customs areas, shipments to Livigno and Campione d'Italia require a shipping invoice, to which no VAT is applied. For a correct display of the prices and the relative shipping costs it is necessary to select "Sondrio - Livigno" or "Como - Campione d'Italia" in the creation of the account, in the field "Province/ Territory". In addition, any national promotions on shipping costs may not be applied to these areas because of the high transportation costs applied by couriers.
Shipping to San Marino and Vatican City
For a correct display of prices and related shipping costs you must select "San Marino" or "Vatican City" in the creation of your account. In addition, any promotions on shipping costs valid in EU may not be applied for these areas as countries subject to customs duties.
Shipping within the European Union
For a correct calculation of shipping costs it is recommended to create an account by entering your delivery address.
Shipping outside the European Union
For orders to be shipped outside the European Union, it is recommended to create an account with the correct delivery address before adding the products to the cart: this way, the prices will be displayed free of VAT, and the correct shipping costs will be calculated. After the order confirmation, a shipping invoice will be issued, valid for customs purposes. Local taxes and duties will be paid by the customer directly to the courier upon receipt of the goods.